Terms & Conditions & Cookie Policy

1. About Us

Edy Transport Ltd ("we", "us", "our", "the Company") is a registered courier and transport company operating in the United Kingdom and across Europe. We provide dedicated van transport, same-day delivery, European freight, and specialist handling services.

Our registered business email is Edytransport1@gmail.com. These Terms and Conditions govern your use of our website at EdyTransport.co.uk and any services you book through us.

2. Acceptance of Terms

By accessing our website, requesting a quote, or booking any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you are booking on behalf of a business or organisation, you warrant that you have the authority to bind that entity to these terms.

3. Bookings & Quotations

All quotes provided through our website are estimates only, unless confirmed in writing by us.

• A booking is only confirmed upon receipt of our written or email acceptance.
• We reserve the right to refuse any booking at our absolute discretion.
• Quotes are valid for 48 hours from the time of issue unless otherwise stated.
• Instant quotes generated on this website are indicative. Final pricing may vary based on exact route, load weight, access conditions, and any additional requirements.
• Any special instructions must be provided at the time of booking. We cannot guarantee special arrangements requested after confirmation.

4. Pricing & Payment

All prices displayed on this website are in pounds sterling (GBP) and are exclusive of VAT unless explicitly stated otherwise.

Standard Van Pricing

Our standard pricing is a flat rate of £250 + VAT for all journeys up to and including 100 miles. For journeys exceeding 100 miles, a per-mile charge applies beyond the 100-mile threshold as follows:

• Small Van — £2.00 per mile over 100 miles
• Medium Van — £2.50 per mile over 100 miles
• Large Van — £3.00 per mile over 100 miles
• Luton Van — £3.50 per mile over 100 miles
• Curtain Side Luton Van — £4.00 per mile over 100 miles

Payment Terms

• Payment is due as agreed at the time of booking confirmation.
• We reserve the right to require full or partial payment in advance.
• Late payments may incur an administration charge.
• We accept payment by bank transfer, card, or other agreed methods.

5. Collection & Delivery

We will make every reasonable effort to collect and deliver within agreed timeframes. However:

• Delivery times and dates are estimates and are not guaranteed.
• We are not liable for delays caused by traffic, weather, road closures, accidents, mechanical breakdown, ferry/tunnel delays, or any other circumstances beyond our reasonable control.
• In the event of an unavoidable delay, we will notify you as soon as reasonably practicable.
• Customers must ensure someone is available to receive the delivery at the agreed address and time. Failed deliveries due to no recipient being present may incur redelivery charges.
• Access to collection and delivery premises is the customer's responsibility. Any delays caused by restricted access may result in additional waiting-time charges.

6. Goods, Packaging & Prohibited Items

Packaging

All goods must be properly, securely, and adequately packaged and labelled by the customer prior to collection. We reserve the right to refuse to carry goods that we consider to be insufficiently packaged or likely to cause damage to our vehicles or other goods.

Prohibited Items

We do not transport any of the following:

• Dangerous goods, hazardous materials, or substances classified under ADR regulations
• Explosive, flammable, corrosive, radioactive, or toxic materials
• Live animals or plants
• Illegal substances, counterfeit goods, or stolen property
• Human remains or medical waste
• Currency, negotiable instruments, or uninsured high-value items
• Perishable food or temperature-sensitive goods without prior written agreement
• Firearms, weapons, or ammunition of any kind

Carriage of any prohibited items will result in immediate termination of the booking with no refund, and we reserve the right to report the matter to the relevant authorities.

Declaration of Goods

You must accurately declare the nature, weight, and value of goods at the time of booking. Undeclared or misdeclared goods may void any insurance coverage and result in additional charges.

7. Insurance & Liability

Goods in Transit Insurance

We hold Goods in Transit insurance covering goods up to £50,000 for UK deliveries. Coverage is subject to the terms and conditions of our insurance policy.

CMR Insurance

All European and international shipments are covered by CMR (Convention on the Contract for the International Carriage of Goods by Road) insurance. CMR liability is calculated in accordance with the CMR Convention limits.

Limitations of Liability

• We are not liable for indirect, consequential, or economic loss of any kind.
• Our total liability to you shall not exceed the value of the goods as declared at booking, or the applicable insurance limit, whichever is lower.
• We are not liable for damage to goods that were inadequately packaged by the customer.
• We are not liable for inherent defects or the natural deterioration of goods.
• We accept no liability for loss of profit, loss of contracts, or any business interruption arising from delayed or failed delivery.

Claims

Any claim for loss, damage, or short delivery must be reported to us in writing within 7 days of the delivery date. Claims submitted after this period may not be accepted. We will investigate all claims promptly and in good faith.

8. Cancellation & Changes

• More than 24 hours before collection: Cancellation at no charge.
• Within 24 hours of collection: 50% of the agreed booking price is payable as a cancellation fee.
• No-show on the day: The full booking charge is payable.
• Changes to collection or delivery addresses, dates, or load details must be requested as early as possible. Additional charges may apply for significant changes.
• We reserve the right to cancel a booking in the event of circumstances beyond our control. In such cases, a full refund of any prepaid amount will be provided.

9. European & International Deliveries

For all deliveries outside the United Kingdom, the following additional terms apply:

• The customer is responsible for providing accurate and complete customs documentation, including commercial invoices, packing lists, and any required export/import licences.
• Any costs, fines, or delays arising from incorrect or incomplete customs documentation are the sole responsibility of the customer.
• We can assist with GMR (Goods Movement Reference) documentation at an additional agreed cost.
• Ferry and Eurotunnel charges are included in custom quotes only when explicitly stated.
• EU deliveries are subject to CMR Convention terms regarding liability and claims.
• We cannot be held responsible for delays caused by border controls, customs inspections, or regulatory requirements of any country.

10. Customer Obligations

As a customer, you agree to:

• Provide accurate information at the time of booking, including addresses, contact details, and a full description of the goods.
• Ensure goods are ready for collection at the agreed time.
• Ensure safe and unobstructed access to collection and delivery premises.
• Comply with all applicable laws relating to the goods being transported.
• Not misrepresent the nature, weight, dimensions, or value of goods.
• Indemnify us against any third-party claims, fines, or costs arising from your failure to comply with these obligations.

11. Privacy & Data Protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• We collect only the personal data necessary to process your booking and communicate with you (name, email, phone number, and delivery addresses).
• Your data is stored securely and is not sold, rented, or shared with third parties except where required to fulfil your booking (e.g. ferry operators, customs agents).
• You have the right to access, correct, or request deletion of your personal data at any time by contacting us at Edytransport1@gmail.com.
• We retain booking data for up to 7 years in accordance with UK legal requirements.
• Our website may use cookies as described in the Cookie Policy below.

12. Cookie Policy

Our website uses cookies and similar technologies to provide a better user experience and to understand how the site is used. This policy explains what cookies we use and why.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make sites work more efficiently and to provide information to site owners. We use localStorage (a similar browser technology) to store your preferences locally on your device.

Types of Cookies We Use

Managing Your Preferences

When you first visit our website, a cookie consent banner will appear. You may choose to:

• Accept All — enables necessary, analytics, and marketing cookies.
• Accept Necessary Only — enables only the cookies required for the site to function.
• Reject All — disables all optional cookies. The site will still function normally.

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.

You may also control cookies through your browser settings. Note that disabling all cookies may affect the functionality of some parts of the website.

Third-Party Cookies

Our site uses Google Fonts (a Google service) to load fonts. This may result in a connection to Google's servers. Please refer to Google's Privacy Policy for details. No other third-party tracking scripts are currently active on this site.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms, or our services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes your acceptance of the new terms.

We recommend reviewing this page periodically to stay informed of any updates.

15. Contact Us

If you have any questions about these Terms and Conditions or our Cookie Policy, please contact us:

• Company: Edy Transport Ltd
• Email: Edytransport1@gmail.com
• Operating Area: United Kingdom & Europe